Customer Service

Self Service

  • FAQ
  • Deposit Not Receive
  • IFSC Modification
  • Delete Withdraw Bank Account and Rebind
  • Withdrawal problem
  • Change ID Login Password
  • Change bank name
  • Delete Old USDT Address and Rebind
  • Game Problems
  • Event Bonus
  • GtnCash Tutorial Center
  • AR Wallet Tutorial
  • Tutorial Apply Bonus Winstreak GtnCash
  • Tutorial Apply Loss Bonus GtnCash
  • Telegram official prediction channel GtnCash

FAQ

Q1: Deposit Not Received - What should I do if my deposit doesn't arrive?

A: If your deposit order hasn't arrived after resubmitting a new deposit order with correct details, submit a "Deposit Not Receive" query to our self-service team. Follow these steps:

  1. Choose "Deposit Not Received"
  2. Press "Submit UTR"
  3. Fill in the "Deposit UTR Number"
  4. Fill in the "Receiver UPI id"
  5. Upload the receipt photo
  6. Press "Confirm"

If there is a delay, our team will manually check and update the payment status every 30 minutes to speed up the deposit process.

Q2: Withdrawal Problem - What if my withdrawal order is marked "Completed," but funds are not received?

A: There may be delays due to complex banking procedures in India. If you haven't received your funds after 1-3 business days, follow these steps:

  1. Choose "Withdraw Problem"
  2. Press "Submit PDF Statement"
  3. Fill in PDF password (if applicable)
  4. Upload your PDF bank statement file

Once all required information is submitted, our experts will resolve the issue promptly. You can also track your issue through the “Progress Query” button.

Q3: AR Wallet Recharge Problem - How do I recharge my AR Wallet?

A: To recharge your AR Wallet, follow these steps:

  1. Choose the amount to buy
  2. Enter your purchase amount
  3. Click "Buy"
  4. Watch the "Demo Video" (If needed)
  5. Click "Close"
  6. Save the QR code or scan the code for transfer
  7. Enter the UTR number after the transfer
  8. Click "Next"
  9. Upload the transaction receipt
  10. Click "Payment Completed"

Ensure that your payment is authentic and avoid uploading false data, as malicious actions will permanently freeze AR Wallet access.

Q4: AR Wallet Withdrawal Issue - How do I withdraw funds from my AR Wallet?

A: To withdraw from your AR Wallet:

  1. Click "ARPAY" on the withdrawal button
  2. Enter the withdrawal amount and platform password
  3. The platform will transfer ARB to your AR Wallet account
  4. After payment is complete, check your ARB balance in your AR Wallet
  5. If you need to convert ARB to INR, enter the wallet and follow the next steps